Public Services Department


Kim Smith - Department of Public Services Director

989-772-4600 ext. 224


Jennifer Loveberry - Department of Public Services  Assistant

(989) 772-4600 Ext. 223

Water and Sewer After Hours Emergency Number



July 2020 - Water and Sewer Cost of Service Study Executive Summary Reports

A cost of service study is an important rate making tool. It is generally recognized that a utility's rates should reflect the cost of providing service. A cost of service study helps to determine what it costs to provide service to a class of customers so that the utility can have assurance its rates are properly designed.

In January of 2020 the Charter Township of Union engaged the services of the professional firm Utility Financial Solutions, LLC. (UFS) to conduct four studies on behalf of the township's water and sewer utilities.  The results of these studies are included in the Executive Summary Reports listed below.

Wastewater Cost of Service and Rate Design Report

Water Cost of Service and Rate Design Report

Connection Fee Analysis

Fee Schedule Analysis


Frequently Asked Questions

What do I do if I sell my house or move out of a rented house?

 Quarterly utility bills are for service and usage for the previous three months. When you move out of a house you need to have a final bill calculated. The utility billing staff needs some basic information including a final reading of your meter to compute the bill. In order to request a final bill you must fill out the attached form to request a service person be sent out to read the meter.  All name changes and final bill request must be made in writing.  There is a $78.00 charge to process a final bill. Below is a link to a form you can use to change the name or request a final bill on a water and sewer bill.

Utility Customer Service Request Form 

What happens if my tenant doesn't pay the utility bill?

The utility billing staff follows the same collection procedures for rental property as owner-occupied property. Township Ordinance provides for unpaid utility bills to become a lien on the property. Therefore, landlords should check with the utility billing department prior to releasing the security deposit to determine if there is an outstanding utility bill.  Quarterly bills, final bills, and payments can be looked up on our website by clicking the link provided to the right, or you can call the utility billing department at 989-772-4600 ext. 223. 

What happens if my utility bill payment is overdue?

If your account becomes delinquent you will be sent a delinquent notice approximately two weeks before the shut-off date. If the delinquent notice is not taken care of water service will be discontinued. Your bill, including any fees, must be paid in full before water service will be re-established. In accordance with Township Ordinance, any unpaid balance becomes a lien on the property and will be added to the next tax billing.

What happens when a due date falls on a weekend or holiday?

When a bill due date falls on a weekend or a holiday for which Township Hall is closed payments may be made in the drop box on a weekend or holiday.  These payments will be considered on time as long as they are in the drop box by 8:00 a.m. following the weekend or holiday after the due date.  Payments received after 8:00 a.m. on the day after the weekend or holiday will be considered late and a 15% penalty will apply.  Postmarks are not accepted as being an on-time payment.  Payments received the day after the due date in the mail, even if the due date falls on the weekend are considered late.

Can you make payments when Township Hall is closed?

Payments may be dropped in the payment drop box at any time. The drop box is located to the right of the front door at the Township Hall which is located at 2010 South Lincoln Road, Mt Pleasant MI 48858. Payment must be by check or money order. If you have the bill, attach it to the payment or place it in an envelope. If you don't have the bill, please note your account number or address on your check or money order.  Payments can also be made online on this website. Postmarks are not accepted as being an on-time payment.

Do you look at postmarks to determine if bills are paid on time?

Payments must be received in the Township Hall on or before the due date to be considered on time. The Township does not look at postmarks to determine if mailed by the due date. The Post Office recommends allowing seven to ten days for postal delivery.



High Usage?

Do you know how water is used in your home?

How is water used in your home? On average, 17% goes towards showering, 27% is used by the toilet, your faucet drains 15%, your clothes washer another 22%, miscellaneous needs take up 5%, and those pesky leaks steal another 14%.

How do I read my water meter?

Where to find your meter?

Water meters can be installed in various locations. Typical locations include the basement, hall closet, or in a crawl space. They should be installed in a warm, dry place, protected from drafts and the cold. 

Automatic meters are used and allow meters to be read without coming inside each individual home or business.

How to read your meter?

Reading your water meter is similar to reading the odometer in your car. Read all the numbers from left to right. Do not include the numbers after the decimal point or the numbers with a black background. Submeters are read in the same way.

How do you calculate your water usage?

To calculate your water usage, subtract the (P) previous meter reading from the (C) current meter reading. In this Meter Example, the water consumption was 5 thousand gallons. (Meter Example: 15 (current read) -10 (previous read) =5 x 1,000 meter multiplier = 5,000 gallons usage).  This example is based on a residential 5/8" / 3/4" meter with a 1,000 gallon read.

Using your meter to find a leak

Your water meter is an important conservation tool. In addition to providing you with information about how much water you are using, reading your meter can also help you detect leaks in your plumbing.

To check for a leak you must first turn off all faucets inside and outside your house. Be certain the toilet is not flushed and the automatic ice cube maker is not operating when performing this task.

When the water is turned off, the low flow indicator should not move. Depending on the type of meter you have, the indicator is a black or red triangle.

If your water bill is unusually high, you may have a leak. Leaks can commonly occur in the following places:


Toilets - The flapper is the most common source of problems. Turn the water supply valve off at the toilet and watch the level in the toilet bowl. If the level drops, replace the flapper and clean the flapper seal in the toilet tank. In addition, check the level in the tank. After flushing, the water should shut off when the tank level is about ½ inch to 1 inch below the overflow. If water does not shut off at this level, adjust the float in the toilet water tank. 

Water Softeners - After the softener has regenerated, check to see if water is still running down the drain. If it is, the softener needs to be repaired. Consider turning off and bypassing your softener.

Faucets - Dripping faucets should be repaired or replaced.

Furnace Humidifier - Inspect the humidifier float to make sure that it is shutting off the fill water at the level recommended by the manufacturer. Check your owner's manual for details.

Additional Information regarding water leaks

An easy way to check for a leak is to perform an Overnight Leak Check. To do so, follow these steps:

Locate your water meter inside your house.

Read and record it in the evening when you are done using water for the day. If you have a softener, pick a day that your softener will not be regenerating.

Read it again the next morning before you use any water. If your meter reading changed overnight when no one was using water, you have a leak.

If you find a leak, get it fixed as soon as possible!  Remember we do not issue credits for leaks. 



Look Up Utility Bill Information / Online Payments

Look Up  and Pay Your Utility Bills

This link gives you access to your water and sewer quarterly billing balance, payment history, usage history, and due date for properties connected to  Charter Township of Union  Water and/or Sewer.  You can also pay your bill via this link.

Utility Billing Forms & Information


This universal form will allow you to request any of the following:

  • Name/Address Change
  • Final Bill Request 
  • Move In/Out
  • Turn Service On/Off

Please make sure to fill out the *Required Sections (Highlighted in gray) and then select the options that pertain to your situation.

Email completed form to: or mail/deliver to Township Hall - 2010 S. Lincoln, Mt. Pleasant, MI 48858

ACH Initiation/Cancel/Change

 Use this form if you wish to pay Utility Bills by automated or electronic payments (ACH), or make any changes/cancel an existing automatic payment.  

ACH forms require an original signature. A hard copy/original form containing an original signature must be delivered to Township Hall prior to activation/cancellation.

Water and Sewer Quarterly Billing Rates and Information

This document provides the water and/or sewer rates, quarterly billing dates, and due dates for the Charter Township of Union water and sewer quarterly bills.

Water and Sewer Connection Cost Information Sheet

This document provides useful information regarding the charges for connecting to the Charter Township of Union water and/or sewer systems.

Water and Sewer Connection Frequently Asked Questions

This document answers questions regarding hooking up to the Charter Township of Union water and/or sewer systems.

Schedule of Residential Equivalents (REU)

This document provides the schedule of residential equivalents used for water and sewer hookup cost and quarterly billing.


Bulk Water Permit Application

This form will allow you to apply for a Bulk Water Permit